Share data and processes that are necessary for your clients, and they can also share the same with you. Glad you asked. Ultimately the benefits of MyGlue will not only ripple throughout your client’s organization, but your MSP as well. ITGlue is pricy for a one man shop like myself, but at the same time, my time is valuable to me. how to update a personal firewall and/or antivirus) and you’ll reduce the risk that your client will run into problems with routine tasks, or the likelihood that they’ll need you to guide them through it. Kaseya = death so don't get involved with them unless your already in bed with them and are used to being gagged and f*kd like an anime cartoon. If your client can access routine processes in a simple, easy-to-use platform, you can save yourself hundreds or even thousands of dollars per year. Maybe their marketing materials are just old? Encouraging their own documentation, sharing SOPs and allowing them to securely manage their passwords will offer your client more independence, security and efficiency. Run books and unlimited read only access for customers are also big features for me, which ITGlue has. Instead, while MyGlue manages your clients’ passwords, it also goes far beyond the traditional role of a password manager. When did that happen? That extra investment really increases the usability.

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Great, I left N-Able when THEY were bought by solar winds. Why MyGlue? It is still sometimes a little tricky finding an obscure item, but if you know how to search that can be overcome.

When your clients recognize the power they have to save time and increase the productivity of their staff through MyGlue, they will thank you for offering it. When the level of communication increases, so will the depth of the relationship.

Here are 3 reasons why MyGlue is far better than standard issue password managers: MyGlue gives you a unique opportunity to add value to your clients’ organization. We know how important it is for you to generate a strong relationship with your clients. Offering your clients a trusted, secure, and efficient platform to manage not only their passwords, but their processes, will effectively demonstrate your commitment to their success. Our Cost of Waste calculator shows you how much inefficiency costs your business. Run books and unlimited read only access for customers are also big features for me, which ITGlue has. It looks cooler at first glance but it is not nearly as functional as ITGlue based on how we’ve customized and used ITGlue.

One of the key ways to achieve this is by offering your clients MyGlue. That's our biggest struggle, Also, as the editor is a bit useless when adding images, do you create the article in word/Onenote before copy pasting. Garbage in garbage out. ;).

We use ITG and one thing I can say is any documentation software you use is only as good as your use of it. We did a demo if ITBoost a year and a half, two years ago. I am constantly looking at alternatives to ITG due to their practises.

I liked it for the most part, but I didn't like that I couldn't upload pictures, iirc... a few other things just felt under-cooked. We also know that in an increasingly competitive market, you have to go beyond the basics to accomplish that. I too am trying to decide on a documentation solution.

We embed pics in KB articles, and you can attach but not embed to password records, etc. Been using ITBoost since October 2019 and while we love some features, it still has a massive amount of bugs like not being able to find articles and it shows incorrect information on a lot of places. How do you search multiple keywords? Documentation isn’t just a best practice for your MSP. Reduce time waste by 50% or more for near-instant ROI gains. Automate network discovery, documentation, & diagramming.

Its time-saving benefits can be felt in any organization when they’re baked into the organizational culture.

Here’s your opportunity to implement that flow of communication. As far as I know there are no image uploading restrictions. We’re staying with ITGlue. You can upload them as attachments to items, or also into the in-browser editor for KB articles, for instance.

Update: ITGlue's pricing is $495 setup fee and then starts from $95/month for 5 users on the basic plan. IT documentation platform packed with features to help you maximize the efficiency, transparency and consistency of your team.

By taking advantage of collaboration, you provide your clients with a platform for self-service. Consider how documentation benefits your organization, and then use that realization to show your client how they can benefit, too. See how IT Glue can connect your IT world. People like to complain about the cost, but the time savings is invaluable for us vs the old way. IT Glue makes sure all of your applications play nicely together. These processes can also be easily updated if anything about your client’s environment changes.

The others are right: good flexible asset design helps you capture what you need and make the system work for you. If it saves me a lot of time over others because it is the most polished, it may be worth the extra costs. We hired a temp to convert from our old platform to the new, and she took the time to cross link and categorize all of our data. Why MyGlue? ITGlue is pricy for a one man shop like myself, but at the same time, my time is valuable to me. I just requested a demo of ITGlue, which has been around longer, and in the intro video, I saw a lot that I liked. IT Portal securely centralize docs, licenses, logins, contacts, apps, & devices. That’s why MyGlue stores more than just passwords; it stores all of your clients’ SOPs as well. MyGlue is packed with features, many of which you’ll recognize from IT Glue.From the password vault, to checklists, to the security features like audit trail, version history and SOC 2 compliance, MyGlue has everything your clients need to manage their passwords and process documentation. Now you know who the points of contact are alongside their authorization to deal with certain tasks (i.e. Do you not have the issue where you share an article link and when someone opens it, it opens the correct link but shows the wrong client(if the person had ITBoost open with another client open)? ITBoosts website says ConnectWise now own them, even less reason now for them to support Kaseya VSA :(.

If you spend the time developing good asset templates, you’ll be more likely to use it better. The simple & smart way to secure your clients' digital footprints. I’ve currently got PassPortal but I’m not impressed. We also know that in an increasingly competitive market, you have to go beyond the basics to accomplish that.

We know how important it is for you to generate a strong and fulfilling relationship with your clients. One of the most exciting and value-driven aspects of MyGlue is that it offers you and your clients the opportunity to collaborate together. The simple & smart way to secure your clients' digital footprints.

Genuinely curious here as I’m thinking about getting ITG. Havent looked at alternative for ITGlue in a while. Providing MyGlue to your clients will increase their efficiency and productivity alongside strengthening the relationship they have with you. IT Glue™ is award-winning IT documentation software designed to help you maximize the efficiency, transparency and consistency of your team. IT Portal transforms IT Documentation. Haven't looked at ITB in a long time and ITG, I think, is still the leader in documentation software probably for a reason. Explore IT Glue and you'll find everything you need to streamline the creation and up-keep of IT documentation. They do suck for implementing any useful change and prefer to monetise new features over useful ones. Using IT Glue, you’re already aware of the value the platform provides you, so why not pass that value on to your clients? See why thousands of organizations have fallen in love with our award-winning documentation platform. © 2020 IT Glue | All rights reserved | Privacy Policy | Terms of Service | Sitemap | Cookie Settings 1.844.235.GLUE [4583]. Creating a common space for both MSP and client to share crucial information increases the efficiency of both parties, offering a truly organic experience. They have been ahead of others for a while. As an aside, years ago I had a blog called "Roll Initiative".

Maybe they're worth another look then.

Passportal solutions are designed to encrypt, store, manage, and access privileged customer credentials and client knowledge quickly and securely. Its great, as long as you spend the time to use it correctly.

Certainly not worth considering it, at least for now given the cost involved. Glad you asked. Sometimes we attach zipped emergency VPN configs, small programs, etc. Let’s say your client is using MyGlue. We’ve already built a large library of integrations, with many others in the works. I’ve currently got PassPortal but I’m not impressed.

How does reducing password reset tickets sound? Good integration translates to productivity and profitability, and we’ve got an impressive list of integrations ready for you, with more on the way!

Why is searching difficult? I'd be more concerned about their crappy login/session setup and the fact that others here have claimed that they don't remove your data if you leave, they just change the domain from like domain.itboost.com to domain-canceled.itboost.com.

One of the key ways to achieve this is by offering your clients MyGlue.

"Couldn't have said it better myself. These changes will be reflected immediately for all parties to see. Would love to know the insights and maybe we are missing out. See how IT Glue can connect your IT world. Want to learn more? In time, you can activate and build out other asset types as well.

Automate network discovery, documentation, & diagramming.

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So what gives MyGlue these capabilities? I'm wondering if that's changed yet.