Click here. So be sure to reverify as soon as possible. The following errors require additional documentation that must be mailed in or uploaded to the National Verifier Portal. If it has been more than 30 days from the time you submitted your Q Link Wireless Lifeline service application, please send us an email by clicking here. The Lifeline Program is a Federal Program provided by Standup Wireless, which includes free cell phone and data service for low-income households. It may take up to 72 hours for our Customer Support team to begin processing your request. ‘ Before you head over to the National Verifier website, prepare the following information: You also may want to prepare documents proving your Lifeline eligibility just in case the National Verifier requires them from you.

The National Verifier helps customers get approved for Lifeline by reviewing their documents and determining their eligibility.

There are two types of errors that a consumer may receive relating to their address. Most states now require potential Lifeline recipients to be approved through the National verifier to receive their service. Otherwise, USAC will determine coordinates based on the map. Only emancipated minors can qualify for Lifeline under the age of 18.

www.nalalifeline.org/member-news/nala-supports-q-link-waiver-petition/, Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36. Provide one of these documents showing the consumer’s residential address: To resolve a duplicate address error, consumers must prove they are an independent household by submitting a Household Worksheet. Stick with us and we’ll give you the low down of how the National Verifier website makes the Lifeline approval process smooth as can be. If you haven’t already, sign up with Q Link here to create an account. There are various types of TPIV errors that a consumer may receive. USAC uses the pin-drop to capture the coordinates of the consumer’s primary residence. How to Apply with the National Verifier. If your account status has been verified pending shipment for longer than 30 days, please send us an email by clicking here. USAC will also send you reminders. These documents include proof that you participate in a government program or proof of low income, and in some cases you may be required to send proof of identification. Download your phone’s user manual. Make sure to provide your information just like it is on your Q Link account and explain the issue clearly. Sign up for Q Link Wireless and get your FREE Monthly Cell Phone Service Now! It will be used each year when you complete Annual Certification. "I love my new phone from Q Link Wireless because it is easy to use and now I will never be without a phone. To help consumers resolve specific TPIV errors, see below. You can call Customer Support at 1-855-754-6543 or send us an email by clicking here. You can also send an application by mail. If your tracking information shows the package was delivered, and you have NOT received your Q Link phone, please, . If a customer wants more support applying, they can also ask a participating phone or internet company to help submit an application.

National Verifier Reverification Reverification is the one-time process to confirm that all existing Lifeline subscribers meet the National Verifier's (NV) eligibility standards. It does this by reviewing proof documents, allowing qualified customers to select their Lifeline provider, and getting them to enjoy free wireless service as soon as possible. If the National Verifier cannot prove your eligibility automatically, you will need to upload more documents to the consumer portal. “Not eligible per state database with docs” means that your proof documents were received, but we were unable to find your name in your state’s database. Once complete, you will be redirected back to Q Link’s Members page to login to your account.

If you already have phone or internet service with a company who offers Lifeline, they can help you complete the application process. Phones are shipped by the United States Postal Service (USPS) with service through UPS. COVID-19 Update: USAC remains open for business—Washington, DC office closed. An application may result in an error that requires the consumer to submit additional documentation for Lifeline Support Center manual review. Otherwise, USAC will determine coordinates based on the map. If consumers participate in one of these following government programs, they qualify for Lifeline: To prove participation in one of the above programs, consumers must submit a document that, at a minimum, includes: If a consumer’s household income is at 135% or less of the federal poverty guidelines, they qualify for Lifeline. You may need to submit documents proving your eligibility for approval. Once your package is delivered, the tracking information on the UPS website will look like this: If your tracking information shows the package was delivered, and you have NOT received your Q Link phone, please contact customer support right away. What does “pending further verification” mean? Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. If a customer wants more support applying, they can also ask a participating phone or internet company to help submit an application. Remember, the government will have your phone shut off if you don’t reverify within the proper timeframe! You must follow these instructions, otherwise you will lose your Lifeline benefit. Copyright © 2019 Q Link Wireless. If possible, log into the National Verifier portal and resolve the AMS error by simply dropping a pin on our mapping tool, indicating the consumer’s primary residence. How to Apply with the National Verifier. Remember, the government will have your phone shut off if you don’t reverify within the proper timeframe! You will need to the following information to apply: Every year, you have to show that you still qualify for Lifeline. account. To finish your order, you must submit the required proof documents. Once approved, you can begin the phone activation process to receive FREE phone service online. USAC will contact you by email from LifelineSupport@usac.org or mail from the Lifeline Support Center to let you know if you qualify for Lifeline. Consumers are only allowed one Lifeline benefit per household, not per person. Use the Tribal Mapping Tool, available to service providers in NLAD, and print the results.

Complete your application and receive your free Lifeline phone service right away if you participate in: Or complete your application if you qualify through low income. Customers who want to sign up for Lifeline can go to a participating phone or internet provider. The Federal Communications Commission (FCC) is now using a National Lifeline Eligibility Verifier to review an applicant's Lifeline eligibility. Again, once your phone is shipped, we’ll send you an email with your tracking number. To receive FREE phone service, you first must be approved through the National Verifier. If your phone has been shipped, you can also find your tracking number by logging into your.

Once you qualify, select Q Link Wireless as your provider of choice and then pop back over to Q Link’s site to grab your FREE phone and service! The prior year’s state, federal, or Tribal tax return, Current income statement from an employer or paycheck stub, A Veterans Administration statement of benefits, A retirement/pension statement of benefits, An Unemployment/Workers’ Compensation statement of benefit, Federal or Tribal notice letter of participation in General Assistance, Divorce decree, child support award, or other official document containing income information, An official, unexpired document that has their first name, last name, and last four digits of their Social Security Number (SSN4) on it to resolve an error message about their SSN4, An official, unexpired document that has their first name, last name, and date of birth on it to resolve an error message about their date of birth, Official, unexpired documents that prove their date of birth, Recent state, federal, or Tribal tax return, U.S. government, military, state, or Tribal issued ID, Statement of benefits from a qualifying program, Unemployment/worker’s compensation statement of benefits, Government, military, state, or Tribal-issued ID, Statement of benefits from a qualifying program document, Unemployment or Workers’ compensation statement of benefits, Eligibility confirmation from state eligibility database with administrator.