This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country. Worked out quickly and picked the frame up myself from their hq in Santa Cruz to dodge shipping costs. Any implied warranties (including without limitation the warranties of merchantability and fitness for particular purpose) which may not be disclaimed under applicable law are limited in duration to the period set forth above or the applicable statute of limitations, whichever is shorter. Didn’t think that you would reply Phil, but after chatting with SC, they told me that it really depends, and the final decision if they are going to charge you or not, is made by them. The Demo Tour is the perfect opportunity to try our bikes on your local trails. Some manufacturers will offer just the front or rear triangle as needed. In the event of a non-warranty situation, Santa Cruz Bicycles will make replacement parts available to the original owner at a reduced charge for the applicable warranty period described above. The return process is simple: Fill out the Warranty Bearing Replacement Form, upload a copy of your purchase receipt, and we'll get a new set of bearings out to you within 48 hours! Lifetime Reserve Carbon Wheels Warranty. As Chris King bearing tracks burnish they get faster with age and all our hubs and bearings are fully serviceable for years upon years of demanding use. Something not right? The warranty does not cover labor costs, custom finishes, normal wear and tear, or damage from commercial use. Like most companies they have a "Crash replacement program" which is just a discount on the frame. No-Fault Replacement Santa Cruz Bicycles will make replacement frame parts available to the original owner at a minimal charge in the event of a crash or other non-warranty situation for the life of the bike. Powered by Shopify. By using our Services or clicking I agree, you agree to our use of cookies. Tubeless Tape and Valve Kit included with this wheelset, Chris King-backed 5-year crash replacement policy, Santa Cruz-backed lifetime warranty on rims. Ship the helmet, postage prepaid, with a copy of your receipt and a description of the accident. You can do the warranty process entirely yourself, no shop needed. The quality and speed of our bearings are what sets us apart from the competition and they are what you will feel and notice on every single ride. CURRENT REGION: UNITED STATESCHANGE REGION, This Santa Cruz website uses cookies for example to improve and analyze the website, for social media and to ensure that you see relevant ads. The Hubs: The pro packs, derailleur hangers, and bearing tools you need to keep your ride running. Reserve rims are compliant and responsive. Santa Cruz set strength and impact resistance as their highest priority, and backed it with a LIFETIME WARRANTY, but strength doesn't have to mean uncomfortably stiff. Use our warranty claim form to file a claim. We are proud to be the first manufacturer in the bike industry to meet their rigorous standards and hope that others will follow. We are the manufacturer, not just a design house, holistically locating all operations under one roof here in Portland, OR. We have been domestically producing bicycle components of the highest quality since 1976. However, registration will make it easier to establish your original ownership and otherwise process your claim. The warranty is void if the part is modified from its original condition in any manner or used outside normal intended use, as determined by Santa Cruz Bicycles in its sole discretion. Give your nearest dealer a call to find out more. If it gets run over by a truck they'll help you out with a low cost accidental 'crash replacement'. I think, like most other companies, they will do a “crash replacement” frame that would be heavily discounted. Instructions Please fill … If any portion of the foregoing warranty (or the exclusions or limitations thereto) is deemed invalid or unenforceable pursuant to applicable law, it shall be deemed modified so as to be valid and enforceable to the maximum extent consistent with such law. Theme by Safe As Milk. 2801 NW Nela St